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What To Expect When A Pet Passes Away

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At Pet Haven Animal Cremation, we understand that the loss of a pet is a sensitive and difficult time, and our team is committed to offering you and your pet the utmost respect and compassion in all of our services.

Please reach out to us on 1800 789 567 for assistance regarding pet cremation in Gold Coast, Brisbane or surrounding areas.

24/7 Pet Cremation

Pet Haven offers you round the clock support in the event of pet loss. Our team is available 24 hours a day, 7 days per week. Simply call us on 1800 789 567 and our team will be on their way as soon as possible.

Sometimes, after a loss, talking can be hard. To help make the process easier, we also accept email requests at admin@pethaven.com.au.

Pet Haven is able to collect from your home or veterinary clinic as required. The number of team members will depend on the size and breed of your pet. We are able to provide emergency attendance if the loss has been unexpected or scheduled collections when your vet has advised that it would be kindest to let them go gently.

Losing A Pet

When we take your pet into our care, we offer you full autonomy to say goodbye as you wish. Some people wish to stay and watch our collection process, while others prefer to wait separately and not see their pet leave.

You may also attend our crematorium for your pet’s service. Whatever you choose, know that your pet will be handled with the same love and respect you gave them during their lifetime. At Pet Haven, your pets are our family too.

Please don’t hesitate to reach out to us for assistance. We are available 24/7.

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Contact Us

Get in touch with our friendly staff.

    Compassionate, Dignified & Loving Pet Farewells

    Pet Urns & Keepsakes

    The Pet Haven team is here to guide to through the process gently and return your pet as soon as possible. We understand the urge to have your pet back where they belong, and in most cases, you can expect to be able to collect the ashes within 72 hours from your call.

    This time frame includes collecting your pet, the cremation services and the preparation of the ashes, including placement in a pet urn or keepsake of your choice. Decision making can be difficult during this time, and at no point during our services will you be rushed or pressured to make a decision.

    We offer temporary plastic urns to safely hold your pet’s ashes until you are able to make a more permanent decision from our range.

    All pet cremation services conducted by Pet Haven team are carried out to the same high standards you can expect from human cremation. If you have chosen individual cremation, you can rest assured that the ashes returned to you belong only to your pet, but this cannot be guaranteed if you have chosen group cremation. 

    The total cost of cremation will vary based on the time of collection, size of your pet and urn choice. For further information regarding our packages, please reach out to us.

    temporary pet urn

    Pet Cremation & Temporary Urn

    *Prices starting from $250*

    scatter tube for pets

    Pet Cremation & Scatter Tube

    *Prices starting from $270*

    black paw print keepsake

    Pet Cremation & Paw Keepsake

    *Prices starting from $325*

    classic pet urn - midnight

    Pet Cremation & Paw Print Urn

    *Prices starting from $395*

    Special Requests

    At Pet Haven, we don’t believe in removing anything from your pet unless you request this. If you would like a lock of hair or a paw print of your pet, please request this as it is not part of our normal service. We DO NOT charge an additional cost if you would like us to perform this for you.

    We offer the most compassionate and individual cremation services for dogs, cats and for big or small pets. We love your pets as you love them.

    Please do not hesitate to get in touch with us. You can enquire online, give us a call on 1800 789 567 or send an email.

    Latest Posts
    Thank you to all your caring staff for helping us with such a difficult task. The urn you provided to us is just perfect.
    Would you please pass onto Tim that the service provided was more than we had expected. The photo he scanned and placed with the urn was a wonderful surprise. Thank you doesn't seem enough.....
    We would have no hesitation in recommending your services.
    Our vet recommended that we contact you. We are very pleased we listened to them as the service you provided was outstanding. Thank you for going out of your way to help my mum deal with the loss. Your grief counselling service was excellent.
    how can I ever thank you enough for the assistance your firm gave to us on Tuesday. Your team arrived very quickly and were very caring young people. (unfortunately, I have forgotten their names due to the stress of the day). They treated Leroy with great respect & dignity. He went out in style. Also, the quickness of his ashes being available speaks highly of your team at Pet Haven. Again, from the bottom of our hearts many thanks to you & your team for their professionalism. Kind Regards Vilma
    I am just emailing to say a huge thank you to all your staff that took care of our beloved pet and her cremation and delivery of her ashes today. I would also like to thank you for your kidness and compassion in my time of grieving. Through all the worries I had at the time you allowed me to take my time which took a huge weight off my shoulders when I needed it most. Thank you again.
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