Pet Haven offers you round the clock support in the event of pet loss. Our team is available 24 hours a day, 7 days per week. Simply call us on 1800 789 567 and our team will be on their way as soon as possible.
Sometimes, after a loss, talking can be hard. To help make the process easier, we also accept email requests at firstname.lastname@example.org.
Pet Haven is able to collect from your home or veterinary clinic as required. The number of team members will depend on the size and breed of your pet. We are able to provide emergency attendance if the loss has been unexpected or scheduled collections when your vet has advised that it would be kindest to let them go gently.
Losing A Pet
When we take your pet into our care, we offer you full autonomy to say goodbye as you wish. Some people wish to stay and watch our collection process, while others prefer to wait separately and not see their pet leave.
You may also attend our crematorium for your pet’s service. Whatever you choose, know that your pet will be handled with the same love and respect you gave them during their lifetime. At Pet Haven, your pets are our family too.
Please don’t hesitate to reach out to us for assistance. We are available 24/7.
The Pet Haven team is here to guide to through the process gently and return your pet as soon as possible. We understand the urge to have your pet back where they belong, and in most cases, you can expect to be able to collect the ashes within 72 hours from your call.
This time frame includes collecting your pet, the cremation services and the preparation of the ashes, including placement in a pet urn or keepsake of your choice. Decision making can be difficult during this time, and at no point during our services will you be rushed or pressured to make a decision.
We offer temporary plastic urns to safely hold your pet’s ashes until you are able to make a more permanent decision from our range.
All pet cremation services conducted by Pet Haven team are carried out to the same high standards you can expect from human cremation. If you have chosen individual cremation, you can rest assured that the ashes returned to you belong only to your pet, but this cannot be guaranteed if you have chosen group cremation.
The total cost of cremation will vary based on the time of collection, size of your pet and urn choice. For further information regarding our packages, please reach out to us.
At Pet Haven, we don’t believe in removing anything from your pet unless you request this. If you would like a lock of hair or a paw print of your pet, please request this as it is not part of our normal service. We DO NOT charge an additional cost if you would like us to perform this for you.
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