What to Expect When A Pet Passes Away
Loss of a pet may be an emergency or it may be because a vet has scheduled euthanasia.
Either way you can contact us 24 hours, 7 days a week on our free call number 1800 789 567 and we will send our professional staff to your home or to the vet immediately. If it is easier, we also welcome email requests.
Depending on your pets size and breed, one or two of our team will attend and offer their support and assistance and take your pet into our care.
We welcome you to be involved in this process as much as you like.
At Pet Haven, we don’t believe in removing anything from your pet unless you request this.
If you would like a lock of hair or a paw print of your pet, please request this as it is not part of our normal service. We DO NOT charge an additional cost if you would like us to perform this for you.
We Are Here To Assist You During This Time
The Pet Haven team will guide you through the process and you can expect to be able to collect the ashes within 72 hours.
This time frame allows for initial collection, the cremation, cooling, processing, and placement in the selected urn.
The type of animal determines many things, for example the time it takes for the cremation, the amount of ashes returned and the type of urn selected.
We will provide a temporary plastic urn which is suitable to contain the ashes until you have made an alternate decision.
We will not pressure you to make a decision about this because we understand that sometimes it can take a lot of thought.