British Shorthair Cats And Golden Retriever — Pet Haven Animal Crematorium in Burleigh Heads, QLD
Losing a pet can be incredibly difficult. For many of us, the process of organising a pet cremation or burial is fraught with grief and stress, and asking big questions isn’t always the first thing on our minds.

But it’s important to ask a few questions of your pet cremator so that you know exactly what to expect from the service you’re paying for.

Here are five questions to bear in mind when choosing a pet cremation company.

Will My Pet be Cremated On Their Own?

Group Vs. Individual Pet Cremation

Most pet cremation companies will offer a choice of group or individual pet cremations, which means your pet will either be cremated on their own or as a group.

While individual pet cremations may cost a little more, they guarantee privacy at a time when it’s most needed. 

At Pet Haven Animal Cremation, we ONLY perform individual cremations to ensure that the ashes you recieve are from your pet and only your pet. As a family owned and operated business, we undertsand that pets are family members and will always be treated with the utmost respect while in our care.

How Long Does Pet Cremation Take?

You don’t want to be waiting weeks to receive your pet’s cremains once the cremation has been done.

As alot of pet cremation companies are run differently, this can differ from business to business. We always recommend ensuring you are 100% understanding and comfortable with the process and arrangements made.

At Pet Haven, you will recieve a call within a matter of days when your pets ashes are ready to collect or to arrange drop-off back to you.

For any further queries or concerns you may have, our team our available via phone 24/7 on 1800 789 567 or you can enquire online or email us.

We offer a range of urns and keepsakes for your pet. Whether you are looking for a scatter tube until you find the right location for their forever or if you prefer to keep them close always.

We offer packages that include the cremation of your pet as well as urns/keepsakes and a death certificate or even a lock of their fur or a paw print depending on your request.

We also offer ModUrn which is a secure app to save photos, videos, notes and registration information that can be shared with family and friends.

How Will You Identify My Pet’s Cremains?

If you choose individual cremation, your pet’s cremains should be easily identified.

However, you may be worried that in a group cremation your pet’s cremains could be hard to identify, it’s important to ask your cremation company how they keep your pet separate from others.

At Pet Haven, we guarantee that ALL pets are cremated individually so you never have to worry. For further information regarding pet creamtion at Pet Haven, please reach out to us or enquire online.

Please Reach Out To Us

At Pet Haven, we provide individual pet cremations for guinea pigs, rats, fish, birds, cats, dogs, llamas, sheep among other animals of similar size.

We also provide combined cremations if you have two pets you would like kept together.

If you’d like to ask us any questions about your pet’s cremation, including those above, please don’t hesitate to contact us by phone 1800 789 567 or email.

We’re here to help you through this difficult time in whatever way we can.