What to Expect
It may be an emergency or it may be because a vet has scheduled euthanasia. Either way you can contact us 24 hours, 7 days a week on our free call number 1800 789 567 and we will send our professional staff to your home or to the vet immediately. You can email or call. Depending on the type of pet, one or two of our team will attend and offer their support and assistance and take your pet into our care. You can be involved in this process as much as you like.
If you require a lock of hair or a paw print you will need to request this as it is not part of our normal service. We don’t believe in removing anything from your pet unless you request so. There is no cost for this service if requested.
The Pet Haven team will guide you through the process and you can expect to be able to collect the ashes within 72 hours. This time frame allows for initial collection, the cremation, cooling, processing, and placement in the selected urn.
The type of animal determines many things, for example the time it takes for the cremation, the amount of ashes returned and the type of urn selected.
We will provide a temporary plastic urn which is suitable to contain the ashes until you have decided what you wish to do. We will not pressure you to make a decision about this because sometimes it can take a lot of thought. We do have a selection of cremation urns here>>